Return and Refund Policy for ReliableGenSupply.com
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At ReliableGenSupply, we want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items under the terms below.
1. Return Eligibility
To be eligible for a return:
- The item must be in new, unused condition
- The item must be returned with all original packaging and accessories
- The return request must be made within 30 days of the delivery date
2. Non-Returnable Items
The following items are not eligible for return:
- Customized or special-order items
- Items marked as “Final Sale” or “Non-Returnable”
- Any item that has been installed, used, or damaged after delivery
3. Return Process
To initiate a return:
- Contact us at Admin@reliablegensupply.com with your order number and reason for return.
- We will provide you with return instructions and shipping details.
- You are responsible for return shipping costs unless the return is due to our error (e.g., wrong or defective item).
4. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to your original method of payment
- Please allow 5–10 business days for the refund to appear on your statement
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange for the same item, please contact us at Admin@reliablegensupply.com.
6. Damaged or Defective Items
If you receive a damaged or defective product, please contact us within 48 hours of delivery. Include photos of the damage and your order number so we can assist you promptly.
7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us at:
ReliableGenSupply Email: Admin@reliablegensupply.com Website: https://reliablegensupply.com/