Hassle-Free Returns for Your Peace of Mind
At Reliable Gen Supply, your satisfaction is our priority. If you’re not completely happy with your purchase, our returns and exchanges policy makes it easy to get the right product or a refund—quickly and fairly.
Return Eligibility:
- Items must be returned within 30 days of delivery.
- Products must be unused, in original packaging, and in resalable condition.
- A valid proof of purchase (receipt or order confirmation) is required.
Non-Returnable Items:
- Used or installed parts
- Maintenance kits and consumables that have been opened
- Custom or special-order items
- Clearance or “final sale” products
How to Return an Item:
- Contact Our Support Team – Provide your order number and reason for return.
- Get a Return Authorization (RA) Number – Returns without an RA will not be accepted.
- Ship Your Item – Use the original packaging and include all accessories and manuals.
- Inspection & Refund/Exchange – We’ll process your return within 5–7 business days of receiving it.
Exchanges:
- If you ordered the wrong item, we can help you find the right one.
- Exchanges are processed once the original item is received and inspected.
Refunds:
- Approved refunds will be issued to your original payment method.
- Shipping costs are non-refundable unless the return is due to our error or a defective product.
Important Notes:
- Customers are responsible for return shipping costs unless otherwise stated.
- Damaged or defective products must be reported within 7 days of delivery.
Call to Action:
Start a Return or Exchange | Contact Our Support Team