Shipping Policy – Reliable Gen Supply
Fast, Reliable Delivery for All Orders
At Reliable Gen Supply, we strive to get your generators, parts, and accessories delivered quickly and safely. This Shipping Policy outlines how we handle processing, shipping, and delivery.
1. Order Processing
- Orders are typically processed within 1–2 business days of purchase.
- You will receive an order confirmation email once your order is successfully placed.
- Large or custom orders may require additional processing time.
2. Shipping Methods & Delivery Times
- We offer multiple shipping options depending on your location and order size:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 1–3 business days
- Freight Delivery: For large or heavy generators; delivery time varies by carrier
- Delivery times are estimates and may vary due to weather, carrier delays, or other unforeseen factors.
3. Shipping Costs
- Shipping fees are calculated at checkout based on order size, weight, and destination.
- Free shipping promotions may apply to select orders over a specified amount.
4. Order Tracking
- Once your order ships, you will receive a tracking number via email.
- You can monitor the status of your shipment online through the carrier’s tracking portal.
5. International Shipping
- Currently, we ship only within [Insert Countries or Regions].
- Customers are responsible for any customs duties, taxes, or import fees.
6. Damaged or Lost Shipments
- Inspect your package upon delivery.
- Report any damage or missing items to our customer support team within 7 days of receipt.
- We will work with the carrier to resolve the issue and ensure replacement or refund if applicable.
7. Contact Us
If you have any questions about shipping or delivery, please reach out to us:
📧 Email: Admin@reliablegensupply.com